Agreement Between
User and Saffron Vacations
APPLICABILITY
This User Agreement along with
Terms Of Service (collectively, the "User Agreement") forms the terms
and conditions for the use of services and products of SAFFRON VACATIONS.
Any person ("User") who inquiries about or purchases any products or services
of SAFFRON VACATIONS through its websites, sales persons, offices, call
centers, branch offices, franchisees, agents etc. (all the aforesaid platforms
collectively referred to as "Sales Channels") agree to be governed
by this User Agreement. The website & mobile website of SAFFRON
VACATIONS are collectively referred to as 'Website'.
Both User and SAFFRON
VACATIONS are individually referred to as 'Party' and collectively referred to as 'Parties'
to the User Agreement.
"Terms of Service"
available on SAFFRON VACATIONS's website details out terms & conditions
applicable on various services or products facilitated by SAFFRON VACATIONS. The User should
refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
ELIGIBILITY TO USE
The User must be at least
18 years of age and must possess
the legal authority to enter into an agreement so
as become a User and use the services of SAFFRON VACATIONS. If you are a minor
or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the
Website.
As a minor if you wish to use or
transact on the Website, such use or transaction shall only be made by a person
of legal contracting age (legal guardian or parents). We reserve the right to
terminate your membership and/or block access to the Website if it is discovered
that you are a minor or incompetent to contract according to the law or any
information pertaining to your age
entered at the time of creation of account is
false.
Before using the Website,
approaching any Sales Channels or procuring the services of SAFFRON VACATIONS,
the Users shall compulsorily read and understand this User Agreement, and shall
be deemed to have accepted this User Agreement as a binding document that
governs User's dealings and transactions with SAFFRON VACATIONS. If the User
does not agree with any part of this Agreement, then the User must not avail
SAFFRON VACATIONS's services and must not access or approach the Sales Channels
of SAFFRON VACATIONS.
All rights and liabilities of the
User and SAFFRON VACATIONS with respect to any
services or product
facilitated by SAFFRON
VACATIONS shall be restricted
to the scope of this User Agreement.
CONTENT
All content provided through
various Sales Channels,
including but not limited
to audio, images, software, text, icons and such similar content
("Content"), are registered by SAFFRON VACATIONS and protected under
applicable intellectual property laws. User cannot
use this Content
for any other purpose, except
as specified herein.
User agrees to follow all instructions provided by SAFFRON
VACATIONS which will
prescribe the way such User may use the Content.
There are a number of proprietary
logos, service marks and trademarks displayed on the Website and through other
Sales Channels of SAFFRON VACATIONS, as may be applicable. SAFFRON VACATIONS
does not grant the User a license, right or authority to utilize such
proprietary logos, service marks, or trademarks in any manner. Any unauthorized
use of the Content will be in violation of the applicable law.
SAFFRON VACATIONS respects the
intellectual property rights of others. If you
notice any act of infringement on the Website,
you are requested to send us a written notice/ intimation which
must include the following information.
• Clear identification of such copyrighted work
that you claim has been infringed.
• Location of the material on the Website,
including but not limited to the
link of the infringing material.
• The proof that the alleged copyrighted work is
owned by you.
• Contact information.
WEBSITE
The Website is meant to be used by
bonafide User(s) for a lawful use.
User shall not distribute
exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images,
audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited,
non-exclusive, non-transferable right
to use this Website as expressly permitted in this User Agreement. The
User agrees not to interrupt or attempt to interrupt the operation of the Website
in any manner whatsoever.
Access to certain features of the
Website may only be available to registered User(s). The process of
registration may require the User to answer certain questions or provide
certain information that may or may not be personal in nature. Some such fields
may be mandatory or optional. User represents
and warrants that all information supplied to SAFFRON VACATIONS is true
and accurate.
SAFFRON VACATIONS reserves the
right, in its sole discretion, to terminate the access to the Website and the services
offered on the same or any portion thereof at any time, without
notice, for general maintenance or any other reason whatsoever.
SAFFRON VACATIONS will always make
its best endeavors to ensure that the
content on its websites or other sales channels are free of any virus or such
other malwares. However, any data or information downloaded or otherwise
obtained through the use of the Website, or any other Sales Channel is done
entirely at the User's own discretion and risk and they will be solely
responsible for any damage to their computer
systems or loss of data that may result from the download of such data or information.
SAFFRON VACATIONS reserves the
right to periodically make improvements or changes in its website at any time
without any prior notice to the User. User(s) are requested to report any
content on the Website, which is deemed
to be unlawful, objectionable, libelous, defamatory, obscene, harassing,
invasive to privacy, abusive, fraudulent, against any religious beliefs, spam,
or is violative of any applicable law to info@saffronvacations.com. On receiving such report, SAFFRON VACATIONS reserves the
right to investigate and/or take such action as the Company may deem
appropriate.
LIMITED LIABILITY
OF SAFFRON VACATIONS
Unless SAFFRON VACATIONS
explicitly acts as a reseller in certain scenarios, SAFFRON VACATIONS always acts as a facilitator by connecting the User with the respective service providers
like airlines, hotels, restaurants, bus operators etc. (collectively referred
to as "Service Providers"). SAFFRON VACATIONS's liability is limited to providing the User with a confirmed
booking as selected by the User.
Any issues or concerns faced by
the User at the time of availing any such services shall be the sole
responsibility of the Service Provider. SAFFRON VACATIONS will have no
liability with respect to the acts, omissions, errors, representations,
warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by SAFFRON VACATIONS as a part of any product or service:
• SAFFRON
VACATIONS assumes no liability for the standard of services as provided by the
respective Service Providers.
• SAFFRON VACATIONS provides no guarantee with regard to their quality or fitness as represented.
• SAFFRON
VACATIONS doesn't guarantee the availability of any services as listed by a Service Provider.
By making a booking, User
understands SAFFRON VACATIONS merely provides a technology platform for booking
of services and products and the ultimate liability rests on the respective
Service Provider and not SAFFRON VACATIONS.
Thus the ultimate contract of service
is between User
and Service Provider.
User further understands that the
information displayed on the Website with respect to any service is displayed
as furnished by the Service Provider. SAFFRON VACATIONS, therefore, cannot be
held liable in case if the information provided by the Service Provider is
found to be inaccurate, inadequate or obsolete or in contravention of any laws,
rules, regulations or directions in force.
USER'S
RESPONSIBILITY
Users are advised to check the
description of the services and products carefully before making a booking.
User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed
booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a
booking on behalf of another person, it shall be the responsibility of the User
to inform such person about the terms of this Agreement, including all rules
and restrictions applicable thereto.
The User undertakes to abide by all
procedures and guidelines, as modified from time to time, in connection with the use of the services available
through SAFFRON VACATIONS. The User further undertakes to comply with
all applicable laws, regulations, orders, directions etc. issued by either the
Central Government, State Government, District Authorities or any other
statutory body empowered to do so w.r.t use of services or for each
transaction.
The services are provided on an
"as is" and "as available" basis. SAFFRON VACATIONS may
change the features or functionality of the services being provided at any time,
in its sole discretion, without
any prior notice.
SAFFRON VACATIONS expressly disclaims all warranties of any kind,
whether express or implied, including, but not limited to the implied
warranties of merchantability, reasonably fit for all purposes. No advice or
information, whether oral or written, which the User obtains from SAFFRON VACATIONS
or through the services opted shall create any warranty not expressly
made herein or in the terms and conditions of the services.
User also authorizes SAFFRON
VACATIONS's representative to contact such user over phone, message and email.
This consent shall supersede any preferences set by such User through national
customer preference register (NCPR) or any other similar preferences.
SECURITY AND
ACCOUNT RELATED INFORMATION
While registering on the Website,
the User will have to choose a password to access that User's account
and User shall be solely
responsible for maintaining the confidentiality of both
the password and the account as well as for all activities on the account. It
is the duty of the User to notify SAFFRON VACATIONS immediately in writing
of any unauthorized use of their password or account or any other breach
of security. SAFFRON VACATIONS will not be liable for any loss that may be incurred
by the User as a result of unauthorized
use of the password or account, either with or without the User's knowledge.
The User shall not use anyone else's account at any time.
User understands that any
information that is provided to this Website may be read or intercepted by
others due to any breach of security at the User's end.
SAFFRON VACATIONS keeps all the
data in relation to credit card, debit card,
bank information etc. secured and in an encrypted form in compliance with the
applicable laws and regulations. However, for cases of fraud detection,
offering bookings on credit (finance)
etc., SAFFRON VACATIONS
may at times verify certain information of its Users like their credit
score, as and when required.
Additionally, SAFFRON VACATIONS
may share your Personal Information in an anonymized and/ or aggregated form
with a third party that SAFFRON VACATIONS may engage to perform certain tasks
on its behalf or to fulfill the desired
booking, including but not limited to payment processing, data hosting, data
processing, credit score and assessing credit worthiness for offering bookings
on credit in accordance with the applicable laws.
Additionally, SAFFRON VACATIONS
may share your Personal Information in an anonymized and/ or aggregated form
with a third party that SAFFRON VACATIONS may engage to perform certain tasks
on its behalf, including but not limited to payment processing, data hosting, data processing, credit
score and assessing credit worthiness for offering bookings on credit in
accordance with the applicable laws.
SAFFRON VACATIONS adopts the best
industry standard to secure the information as provided by the User. However,
SAFFRON VACATIONS cannot guarantee that there will never be any security breach
of its systems which may have an impact on User's information too.
The data of the User as available
with SAFFRON VACATIONS may be shared with concerned law enforcement agencies
for any lawful or investigation purpose without the consent of the User.
FEES AND PAYMENT
In addition to the cost of booking
as charged by the Service Providers, SAFFRON VACATIONS reserves the right to
charge certain fees in the nature of convenience fees or service fees. SAFFRON
VACATIONS further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be
displayed to the User before confirming the booking or collecting the payment
from such User.
In cases of short charging of the
booking amount, taxes, statutory fee, convenience fee etc., owing to any
technical error or other reason, SAFFRON VACATIONS shall reserve the right to
deduct, charge or claim the balance amount from the User and the User shall pay
such balance amount to SAFFRON VACATIONS. In cases where
the short charge
is claimed prior to the utilization of the booking, SAFFRON
VACATIONS will be at liberty to cancel such bookings if the amount is not paid
before the utilization date.
Any increase in the price charged
by SAFFRON VACATIONS on account of change in rate of taxes
or imposition of new taxes,
levies by Government shall have to be borne by the User. Such imposition of taxes, levies
may be without prior notice and could also
be retrospective but will always
be as per applicable law.
In the rare circumstance of a
booking not getting confirmed for any reason whatsoever, SAFFRON VACATIONS will
process the refund of the booking amount paid by the User and intimate the User
about the same. SAFFRON VACATIONS is not under any obligation to provide an alternate booking
in lieu of or to compensate or
replace the unconfirmed booking. All subsequent bookings will be treated as new
transactions. Any applicable refund will be processed as per the defined
policies of the service provider and SAFFRON VACATIONS as the case may be.
The User shall be completely
responsible for all charges, fees, duties, taxes, and assessments arising out
of the use of the service, as per the applicable laws
The User agrees and understands
that all payments shall only be made to bank accounts of SAFFRON VACATIONS.
SAFFRON VACATIONS or its agents, representatives or employees shall never ask a
customer to transfer money to any private account or to an account not held in
the name of SAFFRON VACATIONS. The User agrees that if that user transfers any
amount against any booking or transaction to any bank account that is not
legitimately held by SAFFRON VACATIONS
or to any personal account
of any person, SAFFRON
VACATIONS shall not be held liable for the same. User shall not hold any right to recover from SAFFRON
VACATIONS any amount which is transferred by the
User to any third party.
The User will not share his personal sensitive
information like credit/debit card number, CVV, OTP,
card expiry date,
user IDs, passwords etc. with any person
including the agents, employees or representatives of SAFFRON VACATIONS. The
User shall immediately inform SAFFRON VACATIONS if such details are demanded by
any of its agents' employees or representatives. SAFFRON VACATIONS shall
not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled
bookings will always be processed to the respective account or the banking
instrument (credit card, wallet etc.) from which payment was made for that
booking.
Booking(s) made by the User
through SAFFRON VACATIONS are subject to the applicable cancellation policy as
set out on the booking page or as communicated to the customers in writing.
SAFFRON VACATIONS provides various
modes of making payments on the Website for transacting, like UPI, Credit/Debit
Cards of various banks, Net Banking facility of all major banks, SAFFRON
VACATIONS and third party Wallets, Gift Cards, EMI and more.
USAGE
OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY SAFFRON VACATIONS
SAFFRON VACATIONS will send
booking confirmation, itinerary information, cancellation, payment
confirmation, refund status, schedule change or any such other information
relevant for the transaction or booking made by the User, via SMS,
internet-based messaging applications like WhatsApp, voice call, e-mail or any
other alternate communication detail provided by the User at the time of
booking.
SAFFRON VACATIONS may also contact
the User through the modes mentioned above for any pending or failed bookings, to
know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS,
internet-based messaging applications like WhatsApp, voice call, email
or any other mode by SAFFRON
VACATIONS are:
• upon the request and authorization of the User;
• 'transactional'
and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation
Authority of India (TRAI), and
• in compliance with the relevant guidelines of
TRAI or such other authority in India and abroad.
The User will indemnify SAFFRON
VACATIONS against all types of losses and damages incurred by SAFFRON VACATIONS
due to any action taken by TRAI,
Access Providers (as per TRAI regulations) or any other authority due to any
erroneous complaint raised
by the User on SAFFRON
VACATIONS with respect to the communications mentioned
above or due to a wrong number or email id being provided by the User for any
reason whatsoever.
INSURANCE
Unless explicitly provided by
SAFFRON VACATIONS in any specific service or deliverable, obtaining sufficient
insurance coverage is the obligation of the User. In no case SAFFRON VACATIONS
shall accept any claims arising out of such scenarios.
Insurance, if any provided as a
part of the service or product by SAFFRON VACATIONS shall be as per the terms
and conditions of the third-party insurance company. SAFFRON VACATIONS merely
acts as a facilitator in connecting the User with insurance company. The User shall
contact the insurance company directly for any claims or disputes. SAFFRON
VACATIONS shall not be held liable in case of partial acceptance or denial of
the claims by the insurance
company.
COMPLIANCE
OF LIBERALIZED REMITTANCE SCHEME (LRS)
The RBI mandates collection of PAN
details for all transactions made under Liberalized Remittance Scheme
(LRS)which include any international booking made on the Website or through
Sales Channels. The User warrants and confirms
that PAN details
of the User/traveler will be shared by the User on or before
the cut-off date prescribed by SAFFRON VACATIONS
either at the time
of booking or after the booking is made. In case the traveler is a minor,
SAFFRON VACATIONS will require PAN details of the parent/guardian of such minor. The User further
confirms that non-compliance of this requirement may result in cancellation of the booking.
The User warrants and confirms
that the total amount of foreign exchange purchased or remitted during
the current financial year, through all sources in India (including the current
transaction) falls within the permissible limit prescribed by the RBI. The User further confirms
that foreign exchange, if any, purchased
by User for the purpose of international travel under the current booking will
be utilized for the purpose indicated above.
The User authorizes SAFFRON
VACATIONS to retrieve User’s/ traveler’s (in case booking on someone’s behalf)
PAN details from Users profile, previous bookings or share User/traveller’s
data with third party(ies) for collecting or verifying PAN details solely for
the purposes mentioned in this Agreement.
The User understands SAFFRON
VACATIONS does not collect User’s PAN details without consent. If the User
wishes to opt of providing the same or wishes to delete it if already provided,
the User may do so by accessing the profile information through the Desk .
The User authorizes SAFFRON
VACATIONS to share User/traveler data with third party(ies) for collecting or
verifying PAN details of User/traveler.
OBLIGATION TO OBTAIN VISA
International bookings
made through SAFFRON
VACATIONS are subject
to the requirements of visa
including but not limited to transit visa, OK TO BOARD which are to be obtained
by the User as per the requirement of their travel bookings and the
requirements of the countries the User intends to visit or transit through.
SAFFRON VACATIONS is not
responsible for any issues, including inability to travel, arising out of such
visa requirements and is also not liable to refund any amount to the User for being unable
to utilize the booking due to absence or denial of visa,
irrespective whether or not the User has availed the services
of SAFFRON VACATIONS for the visa process too. Refund, if any, will be as per
the applicable terms of booking and cancellation policy.
FORCE MAJEURE
There can be exceptional circumstances where SAFFRON
VACATIONS and / or
the Service Providers may be unable to honor the confirmed bookings due to
various reasons like act of God, labor unrest, insolvency, a pandemic, an
epidemic, business exigencies, government decisions, terrorist activity, any
operational and technical issues, route and flight cancellations etc. or any
other reason beyond the control of SAFFRON VACATIONS. If SAFFRON VACATIONS has
advance knowledge of any such situations where dishonor of bookings may happen, it will make
its best efforts
to provide similar
alternative to the User or refund the booking amount after deducting
applicable service charges, if supported and refunded by that respective
service operators. The User agrees that SAFFRON VACATIONS being merely a
facilitator of the services and products booked, cannot be held responsible for
any such Force Majeure circumstance. The User has to contact the Service
Provider directly for any further resolutions and refunds.
The User agrees that in the event
of non-confirmation of booking due to any technical reasons (like network
downtime, disconnection with third party platforms such as payment
gateways, banks etc.)
or any other similar failures, SAFFRON VACATIONS’s obligation
shall be limited refunding the booking amount, if any, received from the
customer. Such refund shall completely discharge SAFFRON VACATIONS from all
liabilities with respect to that transaction. Additional liabilities, if any,
shall be borne by the User.
In no event shall SAFFRON
VACATIONS and be liable for any direct, indirect, punitive, incidental, special
or consequential damages, and any other damages like damages for loss of use,
data or profits, arising out of or in any way
connected with the use or performance of the Website
or any other Sales Channel.ADVERTISERS ON SAFFRON VACATIONS,
AND LINKED WEBSITES
The Website may contain links to
third party websites. SAFFRON VACATIONS does
not control such websites and is not responsible for its contents. If a User accesses any third-party website,
the same shall be done entirely at the User's risk and SAFFRON VACATIONS shall
assume no liability for the same.
SAFFRON VACATIONS is not
responsible for any errors, omissions or representations on any of its pages,
links or any linked website pages to the extent such information is updated or provided
directly by the Service Providers or the advertisers.
SAFFRON VACATIONS does not endorse any advertisers on its Website,
or any linked sites in any
manner. The Users are requested to verify the accuracy of all information
provided on the third-party web pages.
The linked sites are not under the control
of SAFFRON VACATIONS
and hence SAFFRON VACATIONS is
not responsible for the contents of any linked
site(s) or any further links on such site(s), or any changes or updates
to such sites. SAFFRON VACATIONS is providing these links to the Users only as
a convenience.
RIGHT TO REFUSE
RIGHT TO
REFUSAL BY SAFFRON VACATIONS:
SAFFRON VACATIONS at its sole
discretion reserves the right to not accept any booking without assigning any
reason thereof.
SAFFRON VACATIONS will not provide any service or share confirmed booking details till such time the complete consideration is
received from the User.
In addition to other remedies and recourse available
to SAFFRON VACATIONS under this User Agreement or
under applicable law, SAFFRON VACATIONS may limit the User's activity, warn
other users of the User's actions, immediately
suspend or terminate
the User's registration, or refuse to provide
the User with access to the Website if: • The User is in breach of this User Agreement; or
• SAFFRON VACATIONS is unable to verify or
authenticate any information provided by the User; or
• SAFFRON VACATIONS believes that the User's
actions may infringe on any third-party rights or breach any applicable law or
otherwise result in any liability for the User, other users of SAFFRON
VACATIONS, or SAFFRON VACATIONS itself.
Once a User has been suspended or
terminated, such User shall not register or attempt to register with SAFFRON
VACATIONS with different credentials or
use the Website in any manner whatsoever until such User is reinstated by
SAFFRON VACATIONS. SAFFRON VACATIONS may at any time in its sole discretion
reinstate suspended users.
If a User breaches this User
Agreement, SAFFRON VACATIONS reserves the right to recover any amounts due to
be paid by the User to SAFFRON VACATIONS, and to take appropriate legal action
as it deems necessary.
The User shall not write or send
any content to SAFFRON VACATIONS which is, or communicate with SAFFRON
VACATIONS using language or content which is:
• abusive, threatening, offensive, defamatory,
coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit,
pornographic, illicit, or otherwise objectionable.
• contrary to any applicable law.
• violates third parties' intellectual property rights.
• a spam; or
• in breach of any other part of these terms and
conditions of use.
If the User violates
any of the aforesaid terms,
SAFFRON VACATIONS shall be
at liberty to take appropriate legal action against the User.
RIGHT TO REFUSAL BY END SERVICE
PROVIDER:
User agrees that that the end
service provider may refuse to provide the service(s), agreed to be provided to
the User, for any booking made through SAFFRON
VACATIONS with/without assigning any reasons or owing to reasons
including but not limited to behavioral issues, public safety, health hazards,
infectious diseases, government orders/notification etc. In such scenarios of
refusal, the liability that may ensue shall solely vest with the end service
provider as it is outside the purview of SAFFRON VACATIONS and the User agrees
that any claim, refund or damages against such refusal shall lie solely against
the end service provider and not SAFFRON VACATIONS.
RIGHT TO CANCEL
The User expressly undertakes to
provide SAFFRON VACATIONS with correct and valid information while making use
of the Website under this User Agreement, and not to make any misrepresentation
of facts. Any default on part of the User would disentitle the User from
availing the services from SAFFRON VACATIONS.
In case SAFFRON VACATIONS
discovers or has reasons to believe at any time during or after receiving
a request for services from the User that the request
for services is either unauthorized or the information provided by the User or any of the travelers is not correct
or that any fact has been misrepresented by that User, SAFFRON VACATIONS shall
be entitled to appropriate legal remedies against the User, including
cancellation of the bookings, without
any prior intimation to the User.
In such an event, SAFFRON
VACATIONS shall not be
responsible or liable
for any loss or damage
that may be caused to the User or any other person in the booking,
as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial,
investigation agency, government authority approaches SAFFRON VACATIONS to
cancel any booking, SAFFRON VACATIONS will cancel the same without approaching
the concerned User whose booking has been cancelled.
The User shall not hold SAFFRON
VACATIONS responsible for any loss or damage arising out of measures taken by
SAFFRON VACATIONS for safeguarding its own interest and that of its genuine
customers. This would also include SAFFRON VACATIONS denying or cancelling any
bookings on account of suspected fraud transactions.
FAKE
CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
SAFFRON VACATIONS's employees or
authorized representatives will never contact a User asking for his/ her credit
or debit card number, expiry date, CVV, net banking login, passwords, OTP etc.
nor will they ever request for a fund transfer to a personal or an individual bank
account. Further, they will also not ask a User to install any third-party
applications that enable them to view a User's mobile or computer screen.
Acting on any of these requests
may make you a victim of fraud and may potentially lead to loss of your
valuable money or information.
If you are ever asked for any of
the aforesaid information, please report it immediately on info@saffronvacations.com
INDEMNIFICATION
The User agrees to indemnify,
defend and hold harmless SAFFRON VACATIONS, its affiliates and their respective
officers, directors, lawful successors and assigns
from and against
any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements
in connection therewith and interest chargeable thereon) asserted against or
incurred by such indemnified persons, that arise out of, result from, or may be payable
by virtue of, any breach
of any representation or warranty provided by the User, or non-performance
of any covenant by the User.
The User shall be solely liable
for any breach
of any country specific rules and
regulations or general code of conduct and SAFFRON VACATIONS cannot be held
responsible for the same.
COVID-19
RELATED TERMS & CONDITIONS:
User agrees that due to recent
outbreak of COVID-19 pandemic, which has been declared as a national disaster
by the Government of India, there may be instances, where the end service
provider either cancels the booking or refuses to provide the services, as
agreed with the User, by assigning or not assigning any specific reason for
such refusal. Refusal of service may be due to the reasons including but not
limited to the User:
• exhibiting any symptoms associated with COVID 19.
• refusing to comply with safety advisories, like
wearing protective gear, complying with social distancing norms etc.
• suffering of any ailment making the User
vulnerable to the virus
• posing a threat to the health and safety of others
• not fulfilling Coivd-19 vaccination criteria
In such cases SAFFRON VACATIONS
will assume no liability for the refusal of service by the end service
provider. The User also agrees that refund, if any, for such bookings will be
processed by SAFFRON VACATIONS to the User subject to receipt of the same from
the end service provider.
User further understands that due
to the outbreak of COVID-19, the Central Government through its ministries,
State Governments and statutory bodies have/may come up with detailed set of
guidelines or standard operating procedure (SOP) that a traveler will have to
follow in order to undertake the travel.
The User agrees to abide with all
such guidelines/SOP while undertaking any travel. Failure to abide by such
detailed set of guidelines/SOP, may lead to a situation where the service
provider or any person authorized by the Central Government, State Government
or statutory body may disallow the User to undertake the travel. In such circumstances,
SAFFRON VACATIONS will not be held liable for such refusal to travel and
refund, if any, shall be strictly as per the terms of the service provider
User understands that the Central
Government, State Governments and various other bodies,
may mandate providing Covid -19 vaccination status and
certificate, downloading of Arogya Setu App or submitting a self- declaration
form prior to entering a transit point
like airport, railway
station etc. or at the time of checking-in for a flight,
into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu
App on their smartphones or provide any
other alternate such as self-declaration when
demanded.
User undertakes that all bookings
are subject to certain minimum medical wellbeing criteria specified by the
Govt. / appropriate authority from time to time including submitting
Vaccination status and certificate, negative RT-PCR report or any other travel
related guideline, especially in case of inbound travel. In this regard the
User may be required to furnish a medical proof or health declaration in a
applicable format.
MISCLLEANEOUS
SEVERABILITY: If any
provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability
shall attach only to such provision or part of such provision and the remaining part of such provision and all
other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement
is subject to interpretation as per the laws of India, and the parties shall
refer any unresolved disputes to the exclusive jurisdiction of courts in
Jaipur.
AMENDMENT TO THE USER AGREEMENT: SAFFRON
VACATIONS reserves the right to change the User
Agreement from time to time. The User is responsible for regularly reviewing
the User Agreement.
CONFIDENTIALITY: Any
information which is specifically mentioned by SAFFRON VACATIONS as confidential shall be maintained confidentially by the User and shall not be disclosed
unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER: SAFFRON
VACATIONS would like to know the
feedback of the Users for improving its services. The User hereby authorizes
SAFFRON VACATIONS to contact the User for their feedback on various services
offered by SAFFRON VACATIONS. Such feedback may be collected through emails,
telephone calls, SMS or any other medium
from time to time.
In case the User chooses not to be contacted, such User shall write to SAFFRON
VACATIONS for specific exclusion at info@saffronvacations.com.
PRIVACY POLICY: User shall
also refer to SAFFRON VACATIONS's Privacy Policy available on SAFFRON
VACATIONS's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the
use of the User’s personal information by SAFFRON VACATIONS and its affiliates
in accordance with the terms of the Privacy Policy.
GRIEVANCE REDRESSAL: SAFFRON
VACATIONS strongly believes in resolving the issues raised by the User(s). In
the event if user feels that it’s concern has not been resolved to it’s
satisfaction, User may contact our grievance officer, who shall endeavour to
redress the concern within 30 working days from
the date of escalation. To reach the grievance officer
please use this link to submit the details. User(s) are advised to escalate to
the grievance officer only when they have already raised their complaint which
has not been resolved to their satisfaction, or their concern has not been
resolved within 30 working days from the date of ticket generation. User(s)
will be required to share their booking reference number and the ticket ID
generated for their complaint, for any escalations to the Grievance Officer
through this link.
Working hours: Mon to Fri (9:00 to 18:00)
TERMS OF SERVICE
FLIGHT TICKETS
TERMS OF THE
AIRLINES
The airline tickets available
through the Website are subject to the terms & conditions of the concerned
airline, including but not limited to cancellation and refund policies.
SAFFRON VACATIONS merely acts as a
facilitator to enable the User to book a flight ticket. The contract of service
for utilization of the flight is always between the User and the concerned
airline.
Airlines retain the right to
reschedule flight times, route, change or cancel flights or itineraries
independent of and without prior intimation to SAFFRON VACATIONS. As a facilitator SAFFRON VACATIONS has no control
or authority over the
logistics of the airlines and therefore is not liable for any loss, direct or
incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline
may carry different
restrictions or include different services and price.
The baggage allowance on given fare
is as per the terms
decided by the airline,
and SAFFRON VACATIONS has no role to play in the same. Some of the fares shown in the booking flow are
"hand baggage fares" which do not entitle the User for free check in
baggage and therefore the User will be required to pay separately for check in
baggage. The prices for adding check-in baggage to a booking may vary from
airline to airline. The User is advised to contact the airlines for detailed costs.
CODE SHARE
Some airlines enter into
"code share" agreements with other Airlines. This means that on certain
routes, the airline
carrier selling or marketing the flight
ticker does not fly its own aircraft to that destination. Instead, it contracts
or partners with another airline to fly to that destination. The partner
airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking
process and prior to payment.
SAFFRON VACATIONS will disclose
any such code-share arrangements to the User, only when the ticketing airline
discloses it to SAFFRON VACATIONS in the first place.
PRICING
The total price displayed on the Website
on the payment page usually
includes base fare, applicable government taxes and convenience fee.
Users are required to pay the entire
amount prior to the confirmation of their booking(s). In the event the User does
not pay the entire amount, SAFFRON VACATIONS reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable
on the date of travel.
To avail infant fares,
the age of the child
must be under
24 months throughout the entire itinerary. This
includes both onward and return journeys. If the infant is 24 months or above
on the return journey, User will be required to make a separate booking using a
child fare. Any infants or children must be accompanied by an adult as per the
terms of the airlines.
TRAVEL DOCUMENTS
It shall be the sole
responsibility of the User to ensure they are in possession of valid travel
documents such as identity proof, passport, visa (including transit visa) etc.
to undertake the travel. User agrees that in case of inability to travel for not carrying valid
travel documents, SAFFRON VACATIONS shall in no way be held liable.
User understands that the
information (if any) provided by SAFFRON VACATIONS regarding the travel
documents is only advisory in nature and can't be considered conclusive. The
User shall ensure checking the requirements of travel with the respective
airlines of the respective jurisdictions the User may transit through or choose
to visit.
CHECK-IN TERMS
User should check with the
airlines directly regarding the check-in timings. Usually, check-in begins 2
hours before departure for domestic flights, and 3 hours before departure for
international flights.
User should carry valid
identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.USE OF
FLIGHT SEGMENTS
In the event User does not embark
on the onward journey, the entire PNR pertaining to that booking shall be
automatically cancelled by the airline. In such a scenario SAFFRON VACATIONS
has no control in the said process nor will be obligated to provide alternate
bookings to the User. The cancellation penalty in such an event shall be as per
the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing
booking shall be subject to certain
charges levied by the respective airline, apart from the service
fee charged by SAFFRON VACATIONS.
The User shall be obligated to pay
applicable charges in the event of any alteration or modification to an
existing booking. However, depending on the airline's policy and fare class, charges
for changes or modifications to existing
bookings may vary.
REFUND
Refunds will be processed as per
the airline fare rules and cancellation policy.
Such refunds shall be subject to SAFFRON VACATIONS receiving the same from the airlines. However,
the convenience fee paid to SAFFRON VACATIONS paid at the time of booking is a
non-refundable fee.
All cancellations made directly
with the airline need to be intimated to SAFFRON VACATIONS, in order to
initiate the process of refund. The processing time for refunds may vary
depending on the mode of payment, bank etc. The refund shall be processed after
deducting the SAFFRON VACATIONS service fee which is independent of the
convenience fee as mentioned above.
The refund will be credited to the
same account from which the payment was
made. For example, if the User used a credit card, SAFFRON VACATIONS will make
an appropriate charge reversal to the same credit card; like-wise if the User
used a debit card, SAFFRON VACATIONS will credit the money to the same debit card.
In the event of cancellation and
refund of partially utilized tickets, upfront discount and promo code discount
availed at the time of booking would be deducted from the refund amount.
CHARTER
TERMS OF THE
CHARTER COMPANY
Charter facility means and include
booking or hiring of an entire jet/aircraft/helicopter as available with the
Charter Company.
The Charter facility booked
through the Website is subject to the terms & conditions of the concerned
Charter Company, including but not limited to cancellation and refund policies.
The same will be communicated to the User at the time of booking and also
through the booking confirmation voucher.
The User acknowledges that SAFFRON VACATIONS
merely acts as a facilitator to enable the User
to book a Charter. The contract of service is always between the User and the concerned
Charter Company.
The booking will be governed by
terms decided by the Charter Company and the Charter Company reserves the right
to cancel or reschedule the charter booked on account of events like bad
weather conditions, lockdown, operational requirements or if there is any
unforeseen technical/mechanical problem. An alternate charter is subject to
availability and is the sole prerogative of the Charter Company of which
SAFFRON VACATIONS has no control. Any difference in the fare will be payable
basis the fare existing at time of rescheduling the charter flight.
FACILITIES ON BOARD
Carry –on luggage /Baggage
allowance, boarding & lodging facilities, number of passenger , food etc.
are as per the terms of the charter Company and SAFFRON VACATIONS has no role to
play in the same. SAFFRON VACATIONS may facilitate the communication on the
requests of the User to the Charter Company, however, fulfilment of those
requests are entirely the prerogative of the Charter Company.
CHANGE IN THE EXISTING BOOKINGS
Any changes to an existing booking
will be subject to the charges levied by the Charter Company. The User shall be
obligated to pay applicable charges in the event of any alternation or
modification to existing booking.
TRAVEL DOCUMENT
User understands that the Charter
Company requires passenger names, nationality,
passport number, date of issue and date of expiry,
medical reports etc. well in
advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to
travel on account of not carrying valid travel
documents or refusal
to board shall be solely
attributable to the User and SAFFRON VACATIONS shall in no way be held
liable for the same.
REFUND
Refunds will be processed
as per the Charter fare rules and cancellation policy. Such refunds shall be subject to
SAFFRON VACATIONS receiving the same from the Charter Company. However, the
convenience fee paid to SAFFRON VACATIONS paid at the time of booking is a
non-refundable fee
The refund will be credited to the
same account from which the payment was
made. For example, if the User used a credit card, SAFFRON VACATIONS will make
an appropriate charge reversal to the same credit card; like-wise if the User
used a debit card, SAFFRON VACATIONS will credit the money to the same debit card.
HOTELS
ROLE
OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY OF SAFFRON VACATIONS
SAFFRON VACATIONS acts as a
facilitator and merely provides an online platform to the User to select
and book a particular hotel.
Hotels in this
context includes all categories of accommodations such as hotels,
homestays, bed and breakfast stays, farmhouses and any
other alternate accommodations.
All the information pertaining to
the hotel including the category of the hotel,
images, room type, amenities and facilities available
at the hotel are as per the information provided by the
hotel to SAFFRON VACATIONS. This information
is for reference only. Any discrepancy that may exist between the website pictures and actual settings
of the hotel shall be raised by the User with the hotel directly and shall be
resolved between the User and hotel. SAFFRON VACATIONS will have no
responsibility in that process of resolution and shall not take any liability
for such discrepancies.
INFORMATION FROM
THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which
SAFFRON VACATIONS issues to a User is solely based on the information provided
or updated by the hotel regarding the inventory availability. In no
circumstances can SAFFRON VACATIONS be held liable for failure on part of a
hotel to accommodate the User with a confirmed
booking, the standard
of service or any insufficiency in the services, or any other service-related
issues at the hotel. The liability of SAFFRON VACATIONS in case of denial of
check-in by a hotel for any reason what-so- ever including over-booking, system
or technical errors, or unavailability of rooms etc., will be limited to either
providing a similar alternate accommodation at the discretion of SAFFRON
VACATIONS (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other
service-related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of
admission and SAFFRON VACATIONS has no say whatsoever in admission or denial
for admission by the hotel. Unmarried or unrelated couples may not be allowed
to check-in by some hotels as per their policies. Similarly, accommodation may
be denied to guests posing as a couple if suitable proof of identification is
not presented at the time check-in. Some hotels may also not allow local
residents to check-in as guests. SAFFRON VACATIONS will not be responsible for
any check-in denied by the hotel due to the aforesaid reasons or any other
reason not under the control of SAFFRON VACATIONS. No refund would be
applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES
OF THE USER
The User would be liable to make
good any damage(s) caused by any act of him/ her/ or their accompanying guests
(willful/negligent) to the property of the hotel in any manner whatsoever. The
extent and the amount of the damage so caused would be determined by the
concerned hotel. SAFFRON VACATIONS would not, in any way, intervene in the
same.
The primary guest must be at least
18 years old to be able to check into the hotel.
The User has to be in possession
of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights
to deny check-in to a User if
a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and
any changes in those timings, will be as per
hotel policy &
terms. Early check-in
or late check-out request is subject
to availability and the hotel may charge an additional fee for providing
such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the
User is only for stay at the hotel. Some bookings may include breakfast and/ or
meals as confirmed at the time of booking. Any other
services utilized by the User
at the hotel,
including laundry, room
service, internet, telephone, extra food, drinks, beverages etc. shall be paid
by the User directly to the hotel. Hotels may charge a mandatory meal surcharge
on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All
additional charges (including mandatory meal surcharges) need to be cleared directly
at the hotel. SAFFRON VACATIONS
will have no control over waiving the
same.
PAYMENT FOR
BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel can either
be "Prepaid", or "Pay at hotel" as per the options
made available by a hotel on the Website of SAFFRON VACATIONS.
In "Prepaid" model, the
total booking amount is paid by the User at the time of booking itself. Such
total booking amount includes the hotel reservation rate, taxes, service fees
as may be charged on behalf of the actual service provider, and any additional
booking fee or convenience fee charged by SAFFRON VACATIONS.
At the hotel's or SAFFRON VACATIONS's sole discretion on case to case basis, the User may also be provided with
an option to make a part payment to SAFFRON VACATIONS at the time of
confirmation of a booking. The balance booking amount shall be paid as per the
terms of the bookings. For security purposes, the User must provide SAFFRON
VACATIONS with correct credit or debit card details. SAFFRON VACATIONS may
cancel the booking at its sole discretion in case such bank or credit
card details as provided by the User are
found incorrect.
For security purposes, the User
must provide SAFFRON VACATIONS with correct credit or debit card details.
SAFFRON VACATIONS may cancel the booking at its sole discretion in
case such bank or credit card details as provided by the User are found
incorrect.
Payment can be made either in INR
or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing
companies charge their account holders a transaction fee when the card issuer and the merchant location
(as defined by the card brand, e.g. Visa, MasterCard,
American Express) are in different countries. If a User has any questions about
the fees or any exchange rate applied, they may contact their bank or the card
issuing company through which payment was made.
Some accommodation suppliers may
require User and/or the other persons, on behalf of whom the booking is made,
to present a credit card or cash deposit upon check-in to cover additional
expenses that may be incurred during their stay. Such deposit is unrelated to
any payment received by SAFFRON VACATIONS and solely at the behest of the
Hotel.
In "Pay at hotel" model,
the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in
local currency or in any other currency, as decided by the hotel. For security
purposes, the User must provide SAFFRON VACATIONS with correct credit or debit
card details. SAFFRON VACATIONS may cancel the booking at its sole discretion
in case such bank or credit card details as provided by the User are found incorrect.
BUS
ROLE OF
SAFFRON VACATIONS
SAFFRON VACATIONS only provides a
technology platform that connects intending
travelers with bus operators. It doesn't operate
any bus or offer the service of transportation to the User.
SAFFRON VACATIONS also don’t act as an agent of any bus operator in the process
of providing the above-mentioned
technology platform services.
The bus ticket booking voucher
which SAFFRON VACATIONS issues to a User is solely based on the information
provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes,
fares, schedule, bus type, seat availability and any other details pertaining
to the bus service are provided by the respective bus operator and SAFFRON
VACATIONS has no control over such information provided by the bus operator.
LIMITATION OF LIABILITY OF SAFFRON VACATIONS
In its role as a technology
platform to facilitate transactions between the bus operators and the Users,
SAFFRON VACATIONS shall not be responsible for the operations of the bus
operator including, but not limited to the following:• Timely departure or arrival of the bus.
• The conduct of bus operator's employees,
representatives or agents.
• The condition of the bus, seats etc. not being
up to the customer's expectation or as per the description provided by the bus operator.
• Cancellation of the trip due to any reasons.
• Loss or damage of the baggage of the customer.
• The bus operator
changing a customer's seat for any reason whatsoever.
• Bus operator informing a wrong boarding point
for the issuance of the booking confirmation voucher
or changing such boarding point eventually with or without any notification to
SAFFRON VACATIONS or the User.
• Bus operator using a separate
pick-up vehicle to transport the User from the designated boarding point to the
actual place of departure of the bus.
RESPONSIBILITIES
OF THE USERS
Users are advised to call the bus operator
to find out the exact
boarding point, or any information which
they may need for the purpose of boarding or travel
in that trip.
At the time of boarding the bus,
Users shall furnish a copy of the ticket, and any valid identity proof like
Aadhar card, passport, PAN card or voter identification card or any other
identity proof issued by a government authority.
Users are required to reach the
boarding place at least 30 minutes before the
scheduled departure time.
All tickets issued shall be non-transferable.
User needs to compulsorily obtain
a bus ticket at the regular fare in case a child above the age of 5 years is
accompanied by them, unless otherwise a particular bus operator specifies
otherwise in their terms and conditions.
CANCELLATION OF TICKET
Cancellation of tickets can be
done either through the User's login in the SAFFRON VACATIONS's website or
mobile application, or by calling on the customer care number.
Any cancellation is subject to
such cancellation charges as mentioned on the ticket.
CABS DEFINITIONS
"Cab" as may be used in
this document includes all categories of transport vehicles like sedans,
hatchbacks, sport utility vehicles, multi utility vehicles, and any other
vehicle meant for transporting passengers.
"Cab Operator" means all the cab operators providing their vehicles along with
their drivers.
TYPES OF CAB BOOKINGS FACILITATED BY SAFFRON VACATIONS
SAFFRON VACATIONS provides following
types of options to its User(s):
• Outstation
Cab: This enables
User(s) to book vehicles operated
by cab operators having All
India Tourist Permit (AITP) vehicles and operating between two separate cities.
On the basis of the demand/requirement of the User, SAFFRON VACATIONS as a
facilitator connects the User with the concerned cab operator.
• Car Rental (intracity and intercity): This
enables User to book vehicles operated by cab operators having AITP license on
hire/rental basis. This service shall be provided
for both intercity
and intracity on exclusive basis by booking the entire Vehicle of the
cab/taxi operators.
• Airport Drop: This
shall exclusively cater
to the needs of User intending
to travel from and to the Airport. The service provided is intracity in nature
and shall not facilitate the User to book intercity Airport drops.
ROLE
OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS does not operate
cab services on its own. In order to provide
a comprehensive choice of cab services, cab types and prices to User,
it has tied up with many Cab Operators.
SAFFRON VACATIONS acts only acts a
facilitator between the Cab Operator and User. The transaction is always
between the Cab Operator and the User.
It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance
and permits from appropriate authorities required to undertake the travel
booked. SAFFRON VACATIONS gives no warranty or assurance in regard to requisite
licenses, approvals, insurance and permits which the Cab Operator is supposed
to obtain from appropriate authorities.
SAFFRON VACATIONS shall not be
responsible in any manner whatsoever for any claims with respect to the trip
including without limitation, claims pertaining to timeliness, safety,
continuity, uninterrupted travel, quality, conditions of vehicle or driving skill,
the Cab not
departing or reaching on time, behavior
of the cab driver, interiors of the Cab, cancellation of the trip by the Cab
Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged,
the Cab Operator
providing a different
type of Cab to
the User, the User waiting at the wrong boarding point, the User being dropped
to nearest location by the driver of the Cab due to any unavoidable
circumstances, or any act or omission of Cab Operator causing accident, loss of
life to the User.
SAFFRON VACATIONS will not be liable
to User or to any other person
for any direct, indirect,
incidental, punitive or consequential loss, damage, cost or expense of any kind
whatsoever and howsoever caused from out of the information derived by User
through usage of Website, in so far as such information is provided by the Cab Operator.
In case of break down or accident of Cab where Cab Operator
has been unable to make alternative arrangement,
SAFFRON VACATIONS shall provide proportionate refund to User for uncovered
distance. Any claims, liabilities or legal costs arising out of such event
shall be borne by the Cab Operator.
PAYMENT FOR
BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a Cab can either be "Prepaid", or "Part Payment" as per the options
made available by the Cab operator on the Website of SAFFRON VACATIONS.
In "Prepaid" model, the
total booking amount is paid by the User at the time of booking itself. Such total booking
amount includes the base fare, applicable
taxes, and any additional booking fee, service or convenience fee charged by
SAFFRON VACATIONS.
In "Part Payment" model,
the User is required to pay a specific percentage of the total booking amount
at the time of making the booking and balance payment shall be made directly to
the driver at the time of check-in.
Any booking is subject
to applicable cancellation policy set out on the booking
page or as communicated to the User(s).
In case of Car Rental and
Outstation Cab bookings, the booking amount paid does not include toll charges,
interstate taxes, passenger taxes or any other applicable levies and the same
shall be borne by the User.
Expenses like toll charges, permit
charges, parking charges, entry fees, Service Tax & any other Government
Tax as per Government guidelines are to be borne by the User and paid directly
to the driver.
The estimate cost provided at the
time of booking is not to be construed as the
final pricing for your trip unless specifically indicated. The final
amount for your trip will be
calculated based on actual usage (number of Kilometers and hours). Distance and
time are calculated from garage to garage and not from the pick-up of the User for both within city and outside
city trips.
The travel allowance wherever applicable
has to be paid directly to the driver.
RESPONSIBILITIES
OF THE USERS
The User must carry a valid
photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding
the Cab. In the
event of a mismatch in the identity of the User or traveler, the Cab Operator
or the driver of the Cab may, at their discretion, deny boarding to such User.
Cab Operator is obligated to
commence the trip as soon as the User boards the Cab. User shall report to
SAFFRON VACATIONS in case the driver denies commencing the trip for any reason
whatsoever.
User shall board the Cab on or
within such time as informed at the time of booking or provided in the booking
voucher. In case the User fails to board the cab within the given timeline, Cab
Operator will have the liberty to cancel
the booking without informing the User.
User will not have any right,
title or interest in the Cab provided for the
given trip.
Once a Trip is booked by User,
changes in departure time, boarding or dropping points are not permitted.
Any failure by User to board the
Vehicle within the given timelines at the boarding point or trip commencement
point, shall result in forfeiture of the total booking amount paid by the User
without any refund rights.
User shall take breaks at
specified places only. User shall avoid taking additional breaks except in case
of emergency.
User shall be responsible and
liable for their own safety and security of luggage. SAFFRON VACATIONS shall
not be responsible for any loss to User or their luggage in any event.
In the event of any
dissatisfaction with any of the services provided by Cab Operator or SAFFRON
VACATIONS, the matter must be reported directly to Cab Operator or SAFFRON
VACATIONS, in order that appropriate action may be taken to remedy the problem.
The booking made by the User should be strictly for tourism
purposes only.
The trip should be undertaken in the User's
personal capacity and shall not be
used for profit making in any commercial context.
DO's AND DON'Ts FOR THE USER
THE USER
SHALL:
• Arrive on time at the appointed pick-up point as
mutually agreed with Cab Operator.
• Maintain and ensure
good and humble
conduct with Cab Operator during the trip and on failure to do so,
Cab Operator may require such User to disembark the Cab.
• Prior to commencement of trip, check and agree
with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space
of the Cab.
• Check the starting
time and the reading on the odometer
at the start of the trip.
Disputes regarding the same will not be acceptable after completion of journey.
THE USER SHALL NOT:
• ask Cab Operator to violate any traffic rules,
or the city police or government rules or other applicable laws for any reason whatsoever.
• coerce Cab Operator to overload the boot space
of the Vehicle with the User's luggage.
• use services offered under this head for any
purpose which is unlawful or illegal under the applicable laws.
• insist on disembarking at any place
expect the point of drop as provided by the User at the time of booking.
• board the Cab if he/ she is intoxicated or under influence
of any drug or similar
abusive substances.
ACTIVITIES AND OTHER SERVICES DEFINITIONS
'Activity' includes day tours
& sightseeing, spa & wellness, adventure sports, cruise, theme/
amusement parks, buffets & dining or any other service/product booked on
the Website.
The provider of the Activity will be referred
as 'Activity Provider', who shall be solely responsible for provision of the
products/ services booked by the User.
ROLE OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS's role is
limited to facilitating the procurement of an Activity service by the User from
the Activity Provider. The transaction or the service fulfilment relation is always between
the User and the Activity
Provider
SAFFRON VACATIONS shall not
provide pick up and drop facility for any Activity unless otherwise explicitly
mentioned in the confirmation of the reservation.
SAFFRON VACATIONS
shall not be liable or responsible for:
• Any damage or loss, injury, accident, death,
breakdown, irregularity, delay/change in schedule, cancellation without cause,
inaccurate information,
deficiency of service/product, or cancellation due to conditions not under the
control of Activity Provider.
• The health, safety and well-being of the User in
the course of availing the Activity or thereafter.
• Any incidental or ancillary services which is
directly purchased by the User from the Activity Provider.
• Any incorrect information provided by the
Activity Provider.
The maximum liability of SAFFRON
VACATIONS will be limited to refund of booking amount which was received by
SAFFRON VACATIONS for reservation
of the Activity.
RESPONSIBILITIES OF THE USERS
The User agrees to comply with the
terms and conditions of Activity Provider in addition to SAFFRON VACATIONS's
User Agreement and Terms of Service.
The User will be required to present the booking / confirmation voucher
issued by SAFFRON VACATIONS in order to avail the Activity.
The User shall further be in
possession of valid documents viz. identity proof, address proof, passport in
case of Activity booked outside India or any other document as specified by the
Activity Provider in order to utilize the Activity booked.
The User may be required to sign a
waiver/consent form, safety procedure form,
medical declaration or other document
before availing the Activity where mandated by the Activity Provider.
The User shall reach out to
Activity Provider directly for any concerns subsequent to the confirmation of
reservation.
The User should ensure that he
qualifies all the eligibility criteria for availing the Activity including but
not limited to age limit, weight limit, medical conditions etc. User
understands that in case he is found unfit or illegible for the Activity,
Activity provider may or may not allow the User to avail the said Activity.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
Reservations will be subject to
cancellation and refund policies of the Activity Provider which may vary from
time to time.
SAFFRON VACATIONS may charge
applicable taxes or service charge, convenience fees etc. wherever applicable.
SPECIAL OFFERS AND COUPONS
The following terms will
additionally apply to any coupon provided by SAFFRON VACATIONS:
• SAFFRON VACATIONS responsibility is limited to
sharing the coupon with the User subject to receipt of payment from the User.
• The redemption of coupon is User's
responsibility and providing the service will be the Activity Provider's
responsibility.
• The expiry date of the coupon shall be mentioned
on the coupon and the User will not be able the use the coupon subsequent to the date of expiry.
• The coupon is not redeemable for cash.
• The coupon once purchased cannot be refunded or cancelled.
VISA
SERVICES
ROLE OF
SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS solely acts as a facilitator for visa processing and is not responsible for grant or rejection of
User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of
concerned Embassy.
Services offered by SAFFRON
VACATIONS should not be considered or construed as Visa advisory or consultancy
in any manner as it acts on the instruction of the User. User understands that he is solely liable
to understand the requirement
of Visa to undertake his travel booked for the desired destination
country/Countries and then instruct SAFFRON VACATIONS accordingly to initiate
the Visa application process.
SAFFRON VACATIONS role is limited
to informing the User about the documentary requirements for applying for a
visa of a specific country or jurisdiction.
SAFFRON VACATIONS may also inform
the average time taken for the processing of a visa application by the
respective embassy or high commission. However, it is User's responsibility to
secure Visa prior to the date of departure.
Each country has varying
requirements for passport and visa. For instance, certain nations require a
minimum number of blank pages in succession or certain minimum balance period
of validity of the passport. These requirements are established by those respective countries and are subject to change without notice.
The approval or rejection of visa
is at the sole discretion of the respective embassy or the high commission to
which the visa application is submitted. SAFFRON VACATIONS has no role in
either assessing or processing the visa application. Such approval or rejection
depends on a lot of factors, such as the information provided by User, current
or previous nationality, place of application of visa, residence,
gender, age, profession, recent travel and religion.
On the User's behalf, the concerned
consulate, embassy or high commission, may call the User for a face-to-face
interview, at its sole discretion. SAFFRON
VACATIONS shall have no role to play in this
process.
SAFFRON VACATIONS may also appoint
third party vendors for the visa application process for different countries.
Such third-party vendors will be responsible for applying for the visa of
customers for the respective countries
they have been appointed for.
SAFFRON VACATIONS shall not be
held liable if the passport is lost in transit or misplaced by the logistics
service provider or third party.
SAFFRON VACATIONS shall not be
held liable for the acts and omissions of any
consulate, embassy, authorities in delaying or not issuing
the visa for any
reason whatsoever. SAFFRON VACATIONS also cannot be held liable for any
incidental cost/expenses in connection thereto
incurred by the User. In certain
instances, even when a visa is issued, the User may be denied entry as it is
the local immigration authorities which have a final say on entry decision.
In addition to Visa certain
countries may require additional conditions to be fulfilled. For example an "OK TO BOARD" approval
may be required for User(s) travelling to Dubai. User
understands that it is the complete discretion of the concerned Airline/
department to grant or reject "ok to board" and SAFFRON VACATIONS has
no role to play in this regard. SAFFRON VACATIONS merely acts as a facilitator between
the User and the concerned department/ Airlines
for application of OK TO BOARD. User(s) are required to provide valid communication details (mobile
number/ email id) at the time of applying for the Visa / OK TO BOARD services,
as these will be the only point of contact for timely update on the status of
User Visa / OK TO BOARD application by SAFFRON VACATIONS.
OUTBOUND
AND DOMESTIC TOURS DEFINITIONS
"Independent
Contractors" means hotelier or hotel owner, owner of any airlines or
shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services
to the User.
"Outbound Tour" means a
tour operated by SAFFRON VACATIONS outside of India and includes, but is not
limited to, brochure tours, special tours, packages, cruise, sightseeing,
carnival, cosmos, star cruise etc.
"Tour Cost" means total
booking cost of all the services booked by the User for his outbound tour.
"Booking Fees" means a
non-refundable fee or token money deposited at the time of booking by the User.
"Brochure" means catalogue, leaflet,
e-mail or any other document
containing the details about the itinerary and activities on an outbound tour.
"Infant" means a person
below the age of 2 years and child means a person above the age of 2 years and
below the age of 12 years.ROLE OF SAFFRON VACATIONS AND
LIMITATION OF LIABILITY
SAFFRON VACATIONS do not
control or operate
any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen
caravan or any other facility or service mentioned in the Brochure.
SAFFRON VACATIONS shall not be responsible for any delay,
improper service, standard
of service provided by any service provider or any Independent Contractor, or
for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping
companies, cruise, coach owners,
tour operators who are SAFFRON VACATIONS's independent contractors.
SAFFRON VACATIONS shall not be
responsible for any act or actions of co- travelers, co-passengers which may result
in injury, damage to the life or limb
or property of the User, or which may lead to interference in enjoying or
availing the services provided on the outbound
tour.
SAFFRON VACATIONS being merely a
facilitator, shall not be liable for the following:
• Personal injury, sickness, accident, death,
loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of
theft howsoever caused to the User or any person travelling with them.
• Any act, omission, default of any travel agent
or third party
or any other person or by any servant or agent employed by them who may
be engaged or concerned in the provision
of accommodation, refreshment, carriage facility or
service for the User or for any person traveling with him /her.
• The temporary or permanent loss
of, or damage to, baggage
or personal belongings
howsoever caused including willful negligence on the part of any person.
• Any delay made in delivery of the service by the
concerned service providers.
• Failure on the part of airline to accommodate passengers despite having
confirmed tickets for any reason
whatsoever including overbooking, change of route etc.
or failure on part of hotel to allow check-in despite confirmed booking for
whatever reason.
• Any claims of any dispute with the tour manager.
• Any claim arising due to delay at the airport
and if the User has to wait at the airport or at the hotel for check-in due to
any technical snag or any other reason not attributable to SAFFRON VACATIONS, SAFFRON VACATIONS
shall not be liable for making any arrangements, including but not limited to
food or any hotel arrangement in case of such
delays.
• Any damages caused to the User due to reasons
beyond the control of SAFFRON VACATIONS.
In no event shall the entire
liability of SAFFRON VACATIONS for any claims directly and indirectly arising
out of the tour exceed
the total booking
amount paid by the User.
There can be exceptional
circumstances where the service operators like the airlines, hotels, the
respective transportation providers or concerns may be unable to honor the
confirmed bookings due to various reasons like climatic conditions, labor unrest,
insolvency, business exigencies, government decisions, operational and
technical issues, route and flight cancellations etc. If SAFFRON VACATIONS is
informed in advance of such situations where dishonor of bookings may happen,
it will make its best efforts to provide similar alternative to its User or
refund the booking amount after reasonable service charges, if supported and
refunded by that respective service operators. The User agrees that SAFFRON
VACATIONS being an agent for facilitating the booking services shall not be
responsible for any such circumstances and the
customers have to contact that
service provider directly for any further resolutions and
refunds. The maximum liability of SAFFRON VACATIONS in such events will be to
refund the booking amount subject to receipt from the service providers.
BROCHURE
All information given in the
Brochure is based on the information available at the time of publication.
SAFFRON VACATIONS reserves the right to change any information contained in the
Brochure before or after booking the outbound tour due to any event(s) beyond
the control of SAFFRON VACATIONS.
In case SAFFRON VACATIONS becomes
aware of any change before the departure for an Outbound Tour,
SAFFRON VACATIONS will take all reasonable
steps to notify the User before the departure for that Outbound Tour. In the
event of SAFFRON VACATIONS becoming aware of the changes post the departure for
the Outbound Tour, the SAFFRON VACATIONS tour manager or local representative
will inform the User about the change.
The prices quoted in the brochure
will be calculated at the rate prevailing at the time of printing of the
brochure. SAFFRON VACATIONS reserves the right to amend the prices
published in the brochure in case of currency fluctuations, changes in the various gross
rates of exchange, and/ or fuel costs, special/ high season charge levied by
the suppliers, hike in the airline/ rail charges before the date of departure
and to surcharge accordingly. All such increases in price must be paid for in
full before the departure by the User.
Apart from the instant Terms of
Service and the User Agreement, some specific terms and conditions are
mentioned against the respective Outbound Tour in the Website as well as email
communication and confirmed booking vouchers. Those terms and conditions also
form part of the SAFFRON VACATIONS User Agreement & Terms Of Service and
are to be read in consonance with each other.
No claim of the User against any
change in the Brochure regarding the Outbound
Tour shall be entertained if such changes
are due to reasons beyond the control of SAFFRON VACATIONS.
MEALS
AND SPECIAL REQUESTS
The menus are pre-set for meals on
the Outbound Tour. The nature of meals is clearly indicated in the Brochure. SAFFRON VACATIONS would not entertain a request for a special meal nor
guarantees a special diet to the User except to the extent mentioned in the brochure.
SAFFRON VACATIONS reserves the right to change the menu if circumstances
necessitate such a change. In the event that the User is not able to avail themeals in the menu for any reason,
no claim can be made for the unutilized meal against SAFFRON VACATIONS.
User acknowledges that hotels
worldwide serve breakfast at different (local) time or time as specified in the confirmed booking voucher. User understands
that Hotels do not pack, or room deliver breakfast. The meal has to be consumed
when served. If the User misses’ breakfast due to any reason, no claim for the
same shall be entertained.
SAFFRON VACATIONS may, in its sole
discretion, entertain the requests for special meals, room allocations subject
to such requests being honored by respective service providers. SAFFRON
VACATIONS would take all the necessary steps to ensure that these special
requests are honored. However, in the event that such special requests
are not honored, SAFFRON VACATIONS would not be liable for any claim in this regard
by the User. Extra cost, if any, for special meals or any such special
requests have to be borne by the User.
User shall bear the additional charges
of any special meal if purchased by him/
her and shall not be entitled to recover the same from SAFFRON VACATIONS.
If the User fails to avail the
meal due to the fault of SAFFRON VACATIONS, then SAFFRON VACATIONS's liability
is limited to proportionate amount that the User had paid SAFFRON VACATIONS for
the meal while booking the outbound tour.
HOTELS IN THE
OUTBOUND TOUR
SAFFRON VACATIONS takes all
reasonable steps at the time of selecting the hotels that form a part of the
Outbound Tour. The selection is based on an internal assessment of the
respective hotels and such hotels selected are usually the best in the respective categories. SAFFRON VACATIONS endeavors to provide details of the hotel to the User in
advance vide proposed itinerary. However, SAFFRON VACATIONS reserves the right
to change hotels before booking, subject to availability or any other reason beyond
its control.
Once the User opts for a certain
category or star rating of a hotel, later no claim or dispute with regard to
the star category or type of the hotel shall be entertained by SAFFRON
VACATIONS.
SAFFRON VACATIONS would not be
held liable or to make good any inconvenience or discomfort caused to the User
due to but not limited to the insufficient services provided at the hotel.
SAFFRON VACATIONS acts as a facilitator between the User and the hotel and
would under no circumstances be held responsible for inadequate services
provided by the hotel.
The User would be liable to make
good any damage(s) caused by any act of him/her or their accompanying guests to
the property of the hotel in any manner whatsoever. The extent and the amount
of the damage so caused would be determined by the concerned hotel. SAFFRON
VACATIONS would not, in any way, intervene in the same.
No request for the change of hotel
shall be entertained after the booking is confirmed. If User upgrades
the hotel or changes the hotel on his own, he/she
agrees to bear the charges incurred for change in the hotel and shall not be
entitled to claim it from SAFFRON VACATIONS.
User shall be responsible for his/
her baggage and valuables. SAFFRON VACATIONS
shall not be liable for any loss
of baggage or theft of User's articles during their stay in the hotels
or any time during the tour.
ITINERARY
SAFFRON VACATIONS will provide
a proposed itinerary
to the User before the booking. Such proposed itinerary
shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after
payment of entire booking amount shall be final.
The Outbound Tour price is subject
to increase without any prior notice if this
rate substantially changes
prior to departure, then the User would be required
to pay such incremental tour cost before the
departure.
The days and nights
of the itinerary are decided
as per the availability of hotels
and airlines. No claims regarding full utilization of last day or inclusion in
the tour shall be valid.
SAFFRON VACATIONS takes all
reasonable steps at the time of finalizing the itinerary for the User to ensure
that the itinerary is as per the convenience and comfort of the User. However,
in the event of a change in the itinerary, SAFFRON VACATIONS would inform the User accordingly before
the departure of the User on
the Outbound Tour.
Further, in the event of any
change beyond the control of SAFFRON VACATIONS in the itinerary of the User
post departure for outbound tour, SAFFRON VACATIONS shall inform the User
accordingly as and when such a change occurs. SAFFRON VACATIONS shall not be held
responsible in any manner whatsoever for any loss that a User might suffer
consequent to such a change.
SAFFRON VACATIONS reserves the
right to claim any additional expenses on account of delays or changes in the
itinerary, caused by any reason whatsoever.
SAFFRON VACATIONS reserves the
right to amend, alter, vary or withdraw any particular departure, excursion or
substitute a hotel of similar category, or any other aspect of the itinerary,
if deemed advisable or necessary.
In the event that the User misses
out on any activity on the outbound tour due to delay on his part, SAFFRON
VACATIONS would not be held liable to refund the money paid for the same.
SAFFRON VACATIONS will not
entertain any change in the itinerary at the request of the User after booking,
as such change might disarray the entire tour. However, SAFFRON VACATIONS may,
in its sole discretion and subject to availability, provide changes in the
itinerary made at the request of the User. User agrees to pay additional cost
incurred due to such change/cancellation.
COACH AND SITTING
On the Outbound Tours,
coaches are used for transfer
purposes including local sightseeing. There are no seat
numbers allocated and the Users shall follow instructions of the Tour Manager
in this regard.
In case the User is carrying any
valuable personal belongings, it is advisable not to leave them behind at the
time of disembarking or leaving the coach. SAFFRON VACATIONS will not be held
responsible or liable in case of loss of such items from the coach. All baggage
and personal effects are at all times and in all circumstances the
responsibility of the User.
Any damage caused to the coach
during travel as a consequence of the actions of the User shall be payable by
the User and SAFFRON VACATIONS would in no manner whatsoever be liable for the same.
The drivers of the coaches are
bound by specific rules like maximum driving hours within a day/ during a week,
rest period per day/ week etc. Users will have to strictly adhere to the
prescribed timetable for the day so that the driver can complete the travel. In
the event that any of the sightseeing schedules is missed due to delays caused
by the User, the cost of same will not be refunded to the User under any
circumstances.
In the event of breakdown of any
coach or any vehicle arranged for transportation, SAFFRON VACATIONS will
provide an alternative within reasonable time. SAFFRON VACATIONS
shall not be liable for any delays occurred due to such breakdown or traffic
jam or for any reasons causing delay in the provision of alternative coach or
vehicle.
TIPPING
Tipping is customary (unless
otherwise stated in the brochure) in
all parts of the world for services rendered
(e.g. porters, coach drivers, guides
etc.). This is however solely
at the discretion of the User.
Tipping in Europe is something
that is expected of anyone providing you a service, for example, local guides,
waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver
a nominal amount
of 2 Euros for Europe and UK and 2 Dollars for USA per person per day
for the duration of the tour.
CURRENCY AND TRAVELLERS’ CHEQUES
It is recommended that the User carries money partly in local currency
(i.e. in the currency of the
country where he/she is traveling), partly in traveler's cheques or travel
currency card. Traveler's cheque is a safe way to carry money as they are easily cashable
for a small service fee charged by the bank and
can be replaced if they are stolen
or lost, provided
you have the traveler's
cheque numbers and the counterfoil.
Alternatively, the User can carry
a travel currency card, which is by far the safest way to carry foreign
currency and provides 24*7 access to cash at relevant ATMs.
ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
If a child below 12 years of age is booked
on the outbound tour without
paying for a separate bed, then no separate bed will be provided in the hotel.
BOOKINGS THROUGH THIRD PARTY/ TRAVEL AGENTS
In case where a travel agent
through whom the Users have booked the Outbound Tour, signs the booking form
for and on behalf of the User, it shall be deemed and construed that the Users
have duly authorized the said travel
agent to sign on their behalf. The signing of the booking form by the travel
agent would be binding on the User.
If the User books with a travel
agent, the contract is with the User's travel agent and SAFFRON VACATIONS is a
supplier to the User's travel agent.
Correct information of the contact
details of the User shall be provided at the time of booking. SAFFRON VACATIONS
takes no responsibility for any claims arising
out of non-receipt of information if the specified contact number is not
reachable or does not belong to the User.
SAFFRON VACATIONS takes no liability for any promises
made to the User by any other travel agent authorized by
the User to make bookings. All products
and services are provided as per SAFFRON VACATIONS Broachers, or any other
document provided to the User at the time of booking the tour.
In case of bookings
through other travel
agents, refunds (if any) will be made to the travel agent authorized by
the User to make bookings.
FORFEITURE OF DEPOSITS
SAFFRON VACATIONS may require the
User to pay non-refundable interest- free booking fee at the time of booking
the tour.
In the event that the User cancels
the booking or fails to adhere to the tour payment schedule as informed
in the documentation check list or in the event that the visa of the destination country is not granted or the User is unable
to travel on the tour booked due to any personal reason, including
medical ground or sickness, cancellation charges will apply as communicated to
the User by SAFFRON VACATIONS.
User acknowledges that booking
of air tickets, hotels for a tour is done parallel
to visa processing to ensure the availability as per the proposed itinerary. In
the event of any denial or rejection of visa, SAFFRON VACATIONS shall be
entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as
specified hereinabove. User acknowledges that such charges are just and fair
and are deducted towards expenses that SAFFRON VACATIONS incurs towards making
bookings at the request of the User and consequent cancellation or non-travel
by the User.
CANCELLATION DUE TO VISA REJECTION
All the Users traveling on an
outbound tour must be in possession of a valid visa (including transit Visa) to
enter all the countries in which the Users intends to visit or pass through as
a part of the outbound tour.
User(s) whose visas are not
granted by the concerned consulates, must intimate SAFFRON VACATIONS
immediately about such rejection. SAFFRON VACATIONS will deduct applicable
cancellation charges in addition to any additional visa expenses incurred and
refund balance amount if any.
In case of rejection, if User
wishes to reapply/appeal against rejection of the visa, SAFFRON VACATIONS shall
do the same strictly pursuant to the instructions of the User. The
reapplying/appeal shall be a fresh transaction and the User will be liable
to pay the applicable fee for such reapplying/appeal
process along with service fee to SAFFRON VACATIONS. Unless otherwise applied by the User, SAFFRON VACATIONS will not initiate
reapplication of any visa
application.
CANCELLATION
CHARGES
If the Outbound Tour is cancelled for any reason
what-so-ever, including cases of
visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure
or the itinerary will apply. In the absence of any
such information, the following cancellation charges will apply:
|
Time period in which the
cancellation is made
|
Charges
|
|
45 days or more, prior to departure
|
Booking fees
|
|
Between 44 and 31 days of departure
|
25% of Tour Cost
|
|
Between 30 and 15 days of departure
|
50% of Tour Cost
|
|
Between 14 and 8 days of departure
|
75% of Tour Cost
|
|
Within 7days prior to date of
departure, or no-show for any reason what-so-ever
|
100% of Tour Cost
|
This is tentative & may change as per respective Airlines
& Hotel policies.
PAYMENT OF THE
TOUR COST
Payment shall be made as per the
payment schedule provided on the brochure, Email or any other documented information as informed at the time of
booking.
Payment can be made either online
or by way of DD/cheque as specified to the User.
Payment can be made either in INR
or any other foreign exchange/currency (as SAFFRON VACATIONS depends on various
out bound service providers/Independent contractors for the
purpose of planning the OBT) as specified in the brochure or any other
documented information provided at the time of booking.
If any cheque towards the payment
is dishonored, SAFFRON VACATIONS, without notice to the User, shall be entitled
to cancel the entire booking without any liability and take recourse to
appropriate legal remedy.
Final documents and airline
tickets will be shared with the User only after the balance payment is made to SAFFRON VACATIONS by the User.
PAN Card copy will be required when payments amounting to Rs.25,000/- or above
are made by cash.
For purpose of computing the cost
of tour or refund, the foreign exchange components of the outbound
tour will be calculated at the prevailing day's rate of exchange.
And any increase or decrease
in the rate of exchange
may cause the cost of tour/ refund amount
to change and the User shall be bound to bear
any such changes.
SAFFRON VACATIONS is not obligated
in any circumstance to provide break– up of the invoice for each of the service
included in the package.
REFUNDS
SAFFRON VACATIONS is only a
facilitator and any refund for any service(s) which are not delivered by the
service provider /Independent Contractors or for any reason for which the User is entitled for a refund
is subject to SAFFRON
VACATIONS receiving the amount from the said service provider. User
acknowledges that SAFFRON
VACATIONS shall not be held liable for any delay in
refund or non-refund of the amount
from the respective service provider or Independent Contractors of SAFFRON
VACATIONS. In such events the User shall directly approach the service provider
for any claims.
In case the User makes any changes
in their accommodation while on the Outbound Tour, SAFFRON VACATIONS shall not
refund or pay compensation in any manner
whatsoever. The User would also be liable
to pay any additional sum
that is required to be paid consequent to the aforesaid changes made in the accommodation.
In the event of any delay in the refund beyond
the period specified herein, the entire liability of SAFFRON VACATIONS
shall be refund of the said amount with
interest calculated at the applicable bank rate till the date the refund
is made.
AMENDMENTS
In the event of SAFFRON VACATIONS
amends or alters any tour or holiday after such a tour or holiday has been
booked, the User shall have the option to continue with the tour or holiday as
amended/ altered, or to accept any alternative tour or holiday which SAFFRON
VACATIONS may offer.
In either of these cases above,
the User shall not be entitled to nor SAFFRON VACATIONS be liable to the User
for any damage, additional expenses or consequential loss suffered by the User.
SAFFRON VACATIONS’s liability in such cases shall be only to refund the amount
of the cost of the said tour to the User (after deducting the actual expenses
incurred by SAFFRON VACATIONS for the booking like visa, insurance premium, and
other charges as applicable from case to case, without any interest on the same.
PROMOTION & DISCOUNTS
SAFFRON VACATIONS may, from time
to time, launch some promotions and discount offers on the tour package
internally or externally through advertisements and some Users in the group
tour might receive additional benefits due to entitlement to such promotion and
discounts. No claims from Users in the group for such privileges shall lie if
they are not entitled for the discounts or eligible under the promotion.
In case of publication of any travel scheme offering
any discount or benefit by SAFFRON VACATIONS, SAFFRON VACATIONS
shall have the sole right to withdraw such a scheme or discount at any time.
TOUR ARRANGEMENTS
& OTHER ACTIVITIES
For tour arrangements like
carnival, cosmos, star cruise, amusement parks, museums etc., the terms and
conditions specified by such respective entities shall also be applicable.
It shall be the responsibility of
the User to reach the place of commencement
of the tour and register
with the representative of SAFFRON VACATIONS/ tour guide/ tour manager at the appointed place, date and time.
If a User avails pre-tour services
or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group
for the main tour at the appointed place, or
cancels the tour after using the air tickets or pre-tour arrangements or part
thereof, it shall be treated as "no show" and there will be no refund
whatsoever for the unutilized pre-tour or main tour services.
SAFFRON VACATIONS cannot be held
liable for any hazard to the health, safety and well-being of the User in the
course of availing any or all activities including adventure sports, Amusement
Park & rides, ferry ride, sightseeing or
any other activity
that may pose a threat
of death or injury taken up by the
User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc.
suffered in the due course of any such activity shall be at the sole risk and
liability of the User attributable to SAFFRON VACATIONS.
MISCELLANEOUS
SAFFRON VACATIONS reserves the right to withdraw tour membership of any
User whose behavior is deemed likely to affect the smooth operation of the
outbound tour or adversely affect the enjoyment or safety of other passengers.
SAFFRON VACATIONS shall not be liable for any damages due to such
withdrawal.
It is a mandatory condition of
booking that the User purchases a holiday insurance.
A transfer from one tour to
another prior to the departure of the originally booked tour will be treated as
a cancellation of the original tour and would attract the cancellation charges
as stated hereunder and a fresh booking would have to be made at the prevalent
rates.
