Introduction:
Saffron Vacations recognizes the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.
This Privacy Policy provides for the practices for handling and securing user's Personal Information by Saffron Vacations.
This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by SAFFRON VACATIONS through any of SAFFRON VACATIONS’s customer interface channels including its website, mobile site & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean SAFFRON VACATIONS. For the purpose of this Privacy Policy, Website means the website(s) & mobile site(s).
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of SAFFRON VACATIONS’s business partners, advertisers, sponsors or other sites to which SAFFRON VACATIONS provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User Agreement with SAFFRON VACATIONS and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
Users Outside The Geographical Limits Of INDIA
Please note that the data shared
with SAFFRON VACATIONS
shall be primarily processed in India and such
other jurisdictions where a third party engaged by SAFFRON VACATIONS may
process the data on SAFFRON VACATIONS’s behalf. By agreeing to this policy, you
are providing SAFFRON VACATIONS with your explicit consent to process your
personal information for the purpose(s) defined in this policy. The data
protection regulations in India or such other jurisdictions mentioned above may
differ from those of your country of residence.
If you have any concerns in the
processing your data and wish to withdraw your consent, you may do so by
writing to the following email id: info@saffronvacations.com mentioning PRIVACY in subject line. However, if such processing of data is
essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings
after your withdrawal of consent. For instance, if you want to book any
international holiday package in fixed departures (group bookings), then
certain personal information of yours like contact details, gender, dietary
preferences, choice of room with smoking facility, any medical condition which
may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will
stay, and they may further process this information for making suitable
arrangements for you during the holiday. Such sharing and processing of
information may extend to the hotel where you will stay or the tour manager who
will be your guide during the travel.
A withdrawal of consent by you for us to process your information
may:
• severely inhibit our ability to serve you
properly and in such case, we may have to refuse the booking altogether, or
• unreasonably restrict us to service
your booking (if a booking
is already made) which may
further affect your trip or may compel us to cancel your booking.
Type Of Information We Collect And Its Legal Basis
The information as detailed below
is collected for us to be able to provide the services chosen by you and also
to fulfill our legal obligations as well as our obligations towards third
parties as per our User Agreement.
"Personal Information"
of User shall include the information shared by the User and collected by us
for the following purposes:
Registration on the Website:
Information which you provide while subscribing
to or registering on the Website, including
but not limited
to information about your personal identity such as name,
gender, marital status,
religion, age etc., your contact details such as your
email address, postal addresses, frequent flyer number, telephone (mobile or
otherwise) and/or fax numbers. The information may also include information
such as your banking details (including credit/debit card)
and any other information relating
to your income and/or lifestyle; billing
information payment history etc. (as shared by
you).
Other information: We many also
collect some other information and documents including but not limited to:
• Transactional history (other than banking details) about your e- commerce activities, buying behavior.
• Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
• Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
• Data available in public domain or received from any third party including social media channels, including but not limited to personal or non- personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
• Information pertaining any other traveler(s) for who you make a booking through your registered SAFFRON VACATIONS account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
• If you request SAFFRON VACATIONS to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
• For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, SAFFRON VACATIONS may not be able to process the booking. SAFFRON VACATIONS will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
• In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self- declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
• For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.
• In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self- declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
• Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. SAFFRON VACATIONS will never process the beneficiary id and other id details contained in the vaccination certificate.
Such information shall be strictly
used for the aforesaid specified & lawful purpose only. User further
understands that SAFFRON
VACATIONS may share this information with the end
service provider or any other third party for provision and facilitation of the
desired booking. SAFFRON VACATIONS will always redact all/any sensitive &
confidential information contained in the vaccination certificate, passbook, bank
statement or any other identity card submitted for the purpose of availing a
service, promotional offer or booking a product on the Website. In case a User
does not wish to provide this information or opts for deletion
of the information already provided, SAFFRON VACATIONS may not be able
to process the desired booking
request. SAFFRON VACATIONS
will never share any of the above information collected including PAN card
details, Vaccination status & certificate , Passport details , Aadhar Card
details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order
or in reference to any legal process.
How We Use Your Personal Information:
The Personal Information collected
maybe used in the following manner:
While making a booking,
we may use Personal Information including, payment
details which include cardholder name,
credit/debit card number
(in encrypted form) with
expiration date, banking details, wallet details etc. as shared and allowed to be stored
by you. We may also use the information of travelers list as available in or linked with your
account. This information is presented to the User at the time of making a
booking to enable you to complete your bookings expeditiously.
We may also use your Personal
Information for several reasons including but not limited to:
• confirm your reservations with respective
service providers.
• keep you informed of the transaction status.
• send booking confirmations either via sms or
Whatsapp or any other messaging service.
• send any updates or changes to your booking(s);
• allow our customer service to contact you, if necessary.
• customize the content of our website and mobile site.
• request for reviews of products or services or
any other improvements.
• send verification message(s) or email(s);
• validate/authenticate your account and to prevent
any misuse or abuse.
• contact you on your birthday/anniversary to
offer a special gift or offer.
Surveys:
We value opinions and comments
from our Users and frequently conduct surveys, both online and offline.
Participation in these surveys is entirely optional. Typically, the information
received is aggregated, and used to make
improvements to Website, other Sales Channels, services and to develop appealing content,
features and promotions for members based on the results
of the surveys. Identity of the survey participants is anonymous unless
otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and
programs help us to identify your preferences, develop programs and improve
user experience. SAFFRON VACATIONS frequently sponsors promotions to give its
Users the opportunity to win great
travel and travel related prizes.
Personal Information collected by us for such activities may include contact information and
survey questions. We use such Personal Information to notify contest winners
and survey information to develop
promotions and product
improvements. As a registered
User, you will also occasionally receive updates from us about fare sales in
your area, special offers, new SAFFRON VACATIONS services, other noteworthy
items (like savings and benefits on airfares, hotel reservations, holiday
packages, car rentals and other travel services) and marketing programs.
In addition, you may look forward
to receiving periodic marketing emails, newsletters and exclusive promotions
offering special deals.
From time to time we may add or
enhance services available on the Website. To the extent these services are
provided, and used by you, we will use the Personal Information you provide to
facilitate the service(s) requested. For example, if you email us with a
question, we will use your email address, name, nature of the question, etc. to
respond to your question. We may also store such Personal Information to assist
us in making the Website the better
and easier to use for our Users.
SAFFRON VACATIONS may from time to time launch reward programs
by way of which users may
stand to win travel related rewards or other rewards. We may use your Personal
Information to enroll you in the rewards program and status of the same will be
visible each time you log in to the Website. Depending on the reward program,
each time you win a reward, SAFFRON VACATIONS may share your Personal
Information with a third party that will be responsible for fulfilling the reward to you. You may however
choose to opt out of such reward programs by writing
to us. For various purposes such as fraud detection, offering bookings on
credit etc., we at times may verify information of customers on selective basis,
including their credit
information. Additionally, SAFFRON VACATIONS may share your Personal
Information, anonymized and/ or aggregated data to a third party that SAFFRON
VACATIONS may engage to perform certain tasks on its behalf, including but not
limited to payment processing, data hosting, data processing and assessing
credit worthiness for offering bookings on credit.
How Long Do We Keep Your Personal Information?
SAFFRON VACATIONS will retain your
Personal Information on its servers for as long as is reasonably necessary for
the purposes listed in this policy. In some circumstances we may retain your
Personal Information for longer periods of time, for instance where we are
required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no
longer required, we will ensure it is either securely deleted or stored in a
way which means it will no longer be used by the business.
Cookies And Session Data
Cookies:
SAFFRON VACATIONS uses cookies to
personalize your experience on the Website and the advertisements that maybe
displayed. SAFFRON VACATIONS’s use of cookies is like
that of any other reputable online companies.
Cookies are small pieces of
information that are stored by your browser on your device's hard drive.
Cookies allow us to serve you better and more efficiently. Cookies
also allow ease of access,
by logging you in without
having to type your login name each time (only your password is needed);
we may also use such cookies to display any advertisement(s) to you while
you are on the Website or to send you offers (or
similar emails – provided you have not opted out of receiving such emails)
focusing on destinations which may be of your
interest.
A cookie may also be placed by our
advertising servers, or third-party advertising companies. Such cookies are
used for purposes of tracking the effectiveness of advertising served by us on
any website, and also to use aggregated statistics about your visits to the
Website in order to provide advertisements in the Website or any other website
about services that may be of potential interest to you. The third-party
advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the
advertisements. All such information is anonymous. This anonymous information is collected through
the use of a pixel tag, which is an industry standard technology
and is used by all major websites. They may use this anonymous information about your visits
to the Website in order to provide advertisements about
goods and services of potential interest to you. No Personal Information is collected during this process.
The information so collected
during this process, is anonymous, and does not link online actions to a User
Most web browsers automatically
accept cookies. Of course, by changing the options on your web browser or using
certain software programs, you can control how and whether cookies will be
accepted by your browser. SAFFRON VACATIONS supports your right to block any
unwanted Internet activity, especially that of unscrupulous websites. However,
blocking SAFFRON VACATIONS cookies may disable certain features on the Website,
and may hinder an otherwise seamless experience to purchase or use certain
services available on the Website. Please
note that it is possible
to block cookie
activity from certain websites while permitting cookies from websites
you trust.
Automatic Logging of Session Data:
Each time you access
the Website your session data gets logged.
Session data may consist
of various aspects
like the IP address, operating
system and type of
browser software being
used and the activities conducted by the User while on the Website. We collect session
data because it helps us analyze User’s choices, browsing pattern including the
frequency of visits and duration for which a User is logged
on. It also helps us diagnose problems
with our servers and lets us better administer our
systems. The aforesaid information cannot identify any User personally.
However, it may be possible to determine a User's Internet Service Provider
(ISP), and the approximate geographic location of User's point of connectivity
through the above session data.
With Whom Your Personal Information is Shared
Service Providers and suppliers:
Your information shall be shared
with the end service providers like airlines, hotels, bus service providers,
cab rental, railways or any other suppliers who are responsible for fulfilling
your booking. You may note that while making a booking with SAFFRON VACATIONS you authorize us to share
your information with the
said service providers and suppliers. It is pertinent to note that SAFFRON VACATIONS does not authorize the end service
provider to use your
information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said
service providers/suppliers use the information shared with them is beyond the
purview and control of SAFFRON VACATIONS as they process Personal Information
as independent data controllers, and hence we cannot be made accountable for
the same. You are therefore advised
to review the privacy policies of the respective service provider or supplier
whose services you choose to avail.
SAFFRON VACATIONS does not sell or rent individual customer names or other
Personal Information of Users to third parties except sharing of such
information with our business / alliance partners
or vendors who are engaged by us for providing various
referral services and for sharing promotional and other benefits to our
customers from time to time basis their booking history with us.
Companies In The Same Group:
In the interests of improving
personalization and service efficiency, we may, under controlled and secure
circumstances, share your Personal Information with our affiliate or associate
entities. This will enable us to provide you with information about various
products and services, both leisure- and travel- related, which might interest
you; or help us address your questions and requests in relation to your
bookings.
If the assets of SAFFRON VACATIONS
are acquired, our customer information may also be transferred to the acquirer
depending upon the nature of such acquisition. In addition, as part
of business expansion/development/restructuring or for any other reason
whatsoever, if we decide to sell/transfer/assign our business, any part
thereof, any of our subsidiaries or any business units, then as part of such
restructuring exercise customer information including the Personal
Information collected herein shall
be transferred accordingly.
Business Partners And Third Party Vendors:
We may also share certain filtered
Personal Information to our corporate affiliates or business partners
who may contact the customers to offer certain products or services, which
may include free or paid products / services, which will enable the customer to have
better travel experience or to avail certain benefits specially made for
SAFFRON VACATIONS customers. Examples of such partners are entities offering
co-branded credit cards, travel insurance, insurance cover against loss of
wallet, banking cards or similar sensitive information etc. If you choose to
avail any such services offered by our business partners, the services so
availed will be governed by the privacy policy of the respective service provider.
SAFFRON VACATIONS may share your Personal
Information to third party that SAFFRON VACATIONS may engage to
perform certain tasks on its behalf, including but not limited to payment
processing, data hosting, and data processing
platforms.
We use non-identifiable Personal
Information of Users in aggregate or anonymized form to build higher quality,
more useful online services by performing statistical analysis of the
collective characteristics and behavior of
our customers and visitors, and by measuring demographics and interests
regarding specific areas
of the Website. We may provide
anonymous statistical
information based on this data to suppliers, advertisers, affiliates and other
current and potential business partners. We may also use such aggregate data to inform these third parties as to
the number of people who have seen and clicked on links to their websites. Any
Personal Information which we collect and which we may use in an aggregated
format is our property. We may use it, in our sole discretion and without any
compensation to you, for any legitimate purpose including without limitation
the commercial sale thereof to
third parties.
Occasionally, SAFFRON
VACATIONS will hire a third party for market research, surveys etc. and will provide
information to these third parties specifically for use in connection with
these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected
by confidentiality agreements and such information is to be used solely for
completing the specific project, and in compliance with the applicable
regulations.
Disclosure Of Information
In addition to the circumstances
described above, SAFFRON VACATIONS may
disclose User's Personal Information if required to do so:• by law, required by any enforcement authority for investigation, by court order or
in reference to any legal process.
• to conduct our
business.
• for regulatory, internal compliance and audit exercise(s)
• to secure our systems; or
• to enforce or protect our rights or properties
of SAFFRON VACATIONS or any or all of its affiliates, associates, employees,
directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact
or bring legal action against
someone who may be causing interference with our rights or properties,
whether intentionally or otherwise, or when anyone else could be harmed by such
activities.
Such disclosure and storage may
take place without your knowledge. In that case, we shall not be liable to you
or any third party for any damages howsoever arising from such disclosure and
storage.
User Generated Content
SAFFRON VACATIONS provides an option to its users to post their experiences by way of reviews, ratings
and general poll questions. The customers also have an option of posting
questions w.r.t a service offered by SAFFRON VACATIONS or post answers to
questions raised by other users. SAFFRON VACATIONS may also hire a third party
to contact you and gather feedback about your recent booking with SAFFRON
VACATIONS. Though the participation in the feedback process is purely optional,
you may still receive emails, notifications, sms, Whatsapp or any other
messaging service) for you to share your review(s), answer questions posted by
other users or a. The reviews may be written or in a video format. The reviews
written or posted may also be visible on other travel or travel related platforms.
The UGC that
SAFFRON VACATIONS collects may be of the following kinds:
• Review and Ratings
• Question and
Answers
• Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A,
photographs shall have a profile, which other Users will be able to access.
Other Users may be able to view the
number of trips, reviews written, questions asked and answered and photographs
posted.
How Can You Opt-Out Of Receiving Our Promotional E-Mails?
You will occasionally receive
e-mail updates from us about fare sales in your area, special offers, new SAFFRON
VACATIONS services, and other noteworthy items. We hope you will find these
updates interesting and informative. If you wish not to receive
them, please click on the "unsubscribe"
link or follow the instructions in each e-mail
message.
How We Protect Your Personal Information?
All payments on the Website are secured. This means all Personal Information you provide is transmitted
using TLS (Transport Layer Security) encryption. TSL is a proven coding system
that lets your browser automatically encrypt, or scramble, data before you send
it to us. Website has stringent security measures in place to protect the loss, misuse,
and alteration of the information under our control. Whenever
you change or access your account information,
we offer the use of a secure
server. Once your information is in our possession
we adhere to strict security guidelines, protecting it against unauthorized
access.
Withdrawal Of Consent And Permission
You may withdraw your consent to
submit any or all Personal Information or decline to provide any permissions on
its website as covered above at any time. In case, you choose to do so then
your access to the Website may be limited, or we might not be able to provide
the services to you. You may withdraw your consent by sending an email to info@saffronvacations.com mention PRIVACY in subject line.
Your Rights And Personal Information
You may access your Personal
Information from your user account with SAFFRON VACATIONS. You may also correct
your personal information or delete such information (except some mandatory
fields) from your user account directly. If you don’t have such a user account,
then you write to info@saffronvacations.com mention PRIVACY in subject line.
Eligibility To Transact With SAFFRON VACATIONS
You must at least 18 years of age
to transact directly with SAFFRON VACATIONS and also to consent to the
processing of your personal data.
Changes To The Privacy Policy
We reserve the rights to revise
the Privacy Policy from time to time to suit various legal, business and
customer requirement. We will duly notify the users as may be necessary.
You may always submit concerns
regarding this Privacy Policy via email to us at info@saffronvacations.com. SAFFRON VACATIONS shall endeavor to respond to all
reasonable concerns and inquires.
Payment Security
Saffron Vacations ensures that every
transaction you conduct online is in a safe and secure environment. To achieve
this, saffronvacations.com is protected by Secured Socket Layer (SSL)
technology, the leaders in encryption technology. The process of encryption
takes your credit card information and converts
it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the
information travels over the Internet. Your credit card details may be shared
with our service providers or vendors to the extent deemed to be necessary.
If you are more comfortable with
giving your credit card information over the
phone, you can call us on +91-8890255255.
If you have any additional queries or
concerns, please email us and we will reply within 24 hours.
